Welcome Guest User
FAQ

FAQ


Is the support provided 24/7?
Yes, absolutely we are proud of our 24/7 technical support services providing you with technical support on IDES access. We believe in quick response time in resolving your technical issues related to the IDES access focusing on 100 % customer satisfaction.
 
How do I Access the SAP server.
To access the SAP server you need to install the SAP GUI. You can download the respective GUI for your computer from the download section. Once installed you can follow the configuration steps to configure the server details provided to you in your email.
 
How long does it take to get my User ID and Password?
The user ID’s and Password will be mailed to you within 1 working day after purchasing the package.
 
Is SAP GUI available for MAC computers?
Yes, the SAP GUI is available for MAC computer we will provide you the link to download the GUI and configurations steps to configure the GUI to connect to the server.
 
What are the minimum system requirements?
SAP has developed front-end client called SAP GUI. This can be downloaded from the download section. SAP GUI communicates using the Internet TCP/IP protocol .So all you need is a system with a minimum of 512 GB RAM, at least 2 GB of hard disk space and an Internet connection.
 
Do we need High-speed Internet connection?
Typically a high-speed connection is recommended however if you have a DSL or dial up connection you still can connect to the SAP Server.
 
Is it possible to switch between systems?
Yes, we allow users to switch between system provided this is only applicable once in a month.
 
Help with our service
If you experience problems or concerns when using this service, please contact our customer service team at :
customercare@sapexplore.com

Follow Us